Privacy Policy

Royal Money Exchange (ABN: 47 708 688 195) (referred to as "we", "us", or "our") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, hold, and disclose your personal information. It also covers your rights to access and correct your information and how to make a complaint.

This policy is available free of charge on our website: royalmoneyexchange.com.au

We collect personal information that is reasonably necessary to provide our products and services to you. The types of information we may collect and hold include:

• Identity Information: Full name, date of birth, occupation • Contact Information: Proof of address, phone numbers, email addresses • Identification Documents: Australian Driving Licence, Australian Government-issued ID, or International Passport • Financial Information: Beneficiary bank account details, transaction history • Technical Information: IP address, device type

We will not collect sensitive information about you without your consent, unless an exemption in the APPs applies.

We collect your information in the following ways:

• Directly from You: When you register for an account, fill out forms, contact us by phone or email, or use our services.

• From Third Parties: We may collect information from electronic verification services, referrers, marketing agencies, and publicly available sources.

Why we collect it: Our primary purpose is to provide you with financial exchange services — including verifying your identity, processing your transactions, communicating with you about your account, and managing our legal obligations.

If you do not provide the personal information we request, we may not be able to provide you with our services.

We do not give you the option of dealing with us anonymously or under a pseudonym. This is because it is impracticable and, in most cases, illegal for us to provide our services to unidentified individuals (for example, due to our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006).

We do not sell, share, or rent your personal information to third parties for their promotional purposes. We will only use or disclose your information for the purposes we collected it, or for a related purpose you would reasonably expect.

This may include disclosure to:

• Service Providers: Third parties who help with our business operations (transaction processing, IT support, fraud prevention). These providers are contractually bound to protect your information. • Law Enforcement and Regulators: We may disclose information where required by law or formal legal process. • Change of Control: If our business is sold or merged, your personal information may be part of the transferred assets.

Cross-Border Disclosure: To process your transactions, we may need to disclose your personal information to recipients located outside Australia. By using our services, you consent to this disclosure.

We hold your personal information in a combination of secure computer databases and, in some cases, paper files.

Our security measures include: • Technical Measures: Passwords, data encryption in transit, firewalls, and two-factor authentication • Access Controls: Restricting employee access on a "need-to-know" basis with audit logging • Physical Security: Storing paper files in secure areas • Remote Work Security: Enforcing strict policies for employees working remotely

When you visit our website, we may use cookies and other tracking technologies. By using our website, you consent to our use of cookies. You can manage, refuse, or delete cookies through your web browser settings.

You have the right to request access to and correction of the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days). If we refuse access, we will provide a written explanation.

If you have a question, concern, or complaint about how we have handled your personal information, please contact us first.

Step 1: Contact our Privacy Officer Email: info@royalmoneyexchange.com.au Mail: 2/365 Logan Rd Stones Corner QLD 4120

Step 2: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Online: www.oaic.gov.au Phone: 1300 363 992

We may review and update this Privacy Policy from time to time to account for new laws, technologies, and changes to our operations. The most current version will always be available on our website.

For any privacy-related queries, please contact us: Email: info@royalmoneyexchange.com.au Phone: 0450 966 933 Mail: 2/365 Logan Rd Stones Corner QLD 4120