Identity Verification Collection Notice

We are required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity before we can provide you with remittance and foreign exchange services.

We collect your personal information through our website, online forms, and in-person interactions.

The information you provide will be sent to the DVS Hub, administered by the Attorney-General's Department, and matched against official records held by the government agency responsible for issuing the identity document.

The DVS Hub will advise us of whether the information you provide matches official records.

We do store copies of your identity documents after the DVS check is complete. This information will be retained for 7 years as prescribed by our obligations under the AML/CTF Act.

The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information and the Attorney-General's Department cannot view or edit any of the personal information transmitted through the DVS Hub.

The Attorney-General's Department engages a third-party provider as a managed service provider for the DVS, who is required to adhere to the APP requirements and security standards to ensure the use and disclosure of personal information is limited to explicitly defined purposes.

The Attorney-General's Department is authorised to operate the DVS Hub for the purpose of verifying individual's identities under the Identity Verification Services Act 2023 (IVS Act).

For more information: https://www.idmatch.gov.au/resources/privacy-statement-identity-verification-services

Your personal information will be shared by the Attorney General's Department via the DVS Hub with the government agency that issued your identity document to verify it against their official records. These agencies already hold your personal information as part of their official records, in line with their own privacy policies and legal obligations.

You do not have to agree to verify your identity documents through the DVS. You can choose instead to attend a branch so we can verify your identity in person using original physical documents.

However, if you do not provide the personal information we require to verify your identity, we may not be able to provide you with certain products, services or offerings. Specifically, if you do not provide your personal information, we are unable to verify your identity and process your financial transactions.

Where necessary, we may disclose your personal information to third parties, including:

• The following categories of intermediary service providers involved in the use of the DVS who may receive your identification information: - Outsourced service providers that connect us to the DVS Hub - Identity service providers (such as RapidID) • Law enforcement agencies in certain circumstances

There may be circumstances in which we will require assistance to verify your identity. If we request assistance from the Attorney-General's Department to verify your identity through the DVS, the Attorney-General's Department will collect your personal information for the purposes of verifying your identity document(s) through the DVS.

Where the identity document(s) you require to be verified include information regarding other individuals (such as a Medicare card covering multiple individuals), it will be assumed that you have advised those individuals and obtained their consent to the disclosure.

There may be overseas disclosure of your personal information to recipients located in New Zealand where New Zealand government agencies request verification assistance of your identity document(s).

More information about how we handle your personal information is set out in our Privacy Policy available on our website. Our Privacy Policy outlines how you can access and seek correction of the personal information that we hold about you. It also contains information about our complaint handling process.

Email: info@royalmoneyexchange.com.au Telephone: 0450 966 933 Postal address: Privacy Officer Royal Money Exchange 2/365 Logan Rd Stones Corner QLD 4120